Order Info & Policy

How to Order

  1. Browse the site and choose your item.

  2. Select the size and click Add to Cart.

  3. When finished, go to My Cart and proceed to checkout.

  4. Checkout has 4 steps: billing/shipping address, shipping method, payment (PayPal or credit card via Stripe), and confirmation.

  5. You’ll receive a confirmation email with your order details.

Payment

  • Pay easily and securely by PayPal or credit card (via Stripe).

  • No PayPal account needed.

  • Prices are shown in USD, but you can see the final price in your local currency at checkout.

Shipping

  • We ship worldwide. If your country isn’t listed, please contact us.
  • We will send you a tracking number once your order ships.
  • For Asia, Australia, Canada, and other countries where EMS is available, we ship by EMS.For the USA and EU countries, we ship by DHL.

Shipping Fee:

  • Free worldwide shipping on orders over $400.

  • Orders under $400: flat rate $25.

Customs

  • Import duties and taxes are not included in the product price or shipping.

  • Please check with your local customs office for details.

  • Important Notice – USA Customs
    Customs regulations for the United States have changed.
    Please be aware that import duties/taxes may now apply depending on the declared value of your order.   For details, please visit the following page: 

Returns

  • Defective or damaged items: return accepted within 7 days (our cost).
  • Customer reason returns: unused items only, within 7 days (your cost).
  • Refunds are made via PayPal or credit card (shipping fees may be deducted).
  • No returns after 7 days.

Privacy

  • Your personal data is safe with us and protected by SSL.
  • We use your information only to process orders and provide better service.

Company

Nakamura Hamono Kogei LLC.
9-2 Hosoo, Isumi-shi, Chiba, Japan
E-mail: info@japaneseknifenakamura.com