FAQ

You can contact us by using the mail form on our “Contact” page.

Please check on your spam folder as sometimes e-mail providers might block our e-mails.

Payment can be accepted through Paypal and Credit Card (Stripe). You can pay with any of the most commonly available credit cards (eg. Visa, MasterCard, American Express, JCB, etc.). Your payment will be securely processed. We do not have access to your financial information.

If you experience any trouble during your payment, please dont hesitate to contact us.

Please contact us as soon as possible. If we haven’t shipped your order, we will be able to correct the address immediately.

In the event that your order has already been shipped, we will contact Japan Post to find a solution.

We do not accept returns or exchanges unless the item you purchased is defective. If you
receive a defective item, please contact us, with details of the product and the defect.

We will send you a tracking number for your order as soon as we ship it to you. With this number you can track your package on our tracking page (linked to Japan Post). You can also track your order with your local post service once the package enters your country.

We are unable to estimate the tax or custom duties concretely. However, from our experience, orders to the US may get charged up to 10% once the overall value surpasses $200.

The above example is just for reference and we can not guarantee that these figures will be accurate. We recommend for you to directly contact the international customs office in your country if you need more concrete answer.

*Free shipping worldwide on order over $400.

*Orders under  $400 will be charged a flat rate of $25.

You shouldn’t have to buy the farm to get a deal on shipping. So if your order is less than $400 we only charge $25 flat rate for your order.

Shipping fee was increased  from 2020 June, because of the coronavirus.  Thank you for your understanding.

Yes, parcel insurance is automatically added to your order. 

We do our best to meet any wishes that customers may have, so please contact us and ask any questions.

As many of the products are handmade, there is a possibility that the image on the website is not 100% identical to the actual look of each item. However we consider this to be wonderful! A unique product for each client.  Still, we can guarantee the same quality for all the products.